Returns & Exchange Policy

1. Eligibility:
   • Items must be unused, unwashed, and in the same condition as received.
   • Return requests must be made within 3 days of receiving the product.
2. Refunds:
   • Refunds will be issued to the original payment method within 5 business days after the returned item is received and inspected.
3. Exchanges:
   • Exchanges are offered for items damaged during shipping or if there’s a manufacturing defect.
   • To request an exchange, please contact our customer support team within 5 days of receiving the product.
4. Return Process:
   • To initiate a return or exchange, please contact our customer support team at ethnhut@gmail.com with your order number and reason for return/exchange.
   • Our team will provide you with a return shipping label if applicable.
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund/exchange.
5. Non-Returnable Items:
   • Certain items such as personalized or customized products may not be eligible for return or exchange unless there is a manufacturing defect or damage during shipping.

Cancellation Policy:

1. Order Cancellation:
   • Orders can be cancelled within 1 hours of placement.
   • To cancel an order, please contact our customer support team immediately with your order number.
2. Refunds for Cancellations:
   • If the cancellation request is made within the specified timeframe, a full refund will be issued to the original payment method.
3. Cancellation of Custom Orders:
   • Custom orders cannot be cancelled once production has begun, unless there is a manufacturing defect.
4. Late or Missing Refunds:
   • If you haven’t received a refund yet, first check your bank account.
   • Contact your credit card company or bank as it may take some time before your refund is officially posted.
   • If you’ve done all of this and you still have not received your refund, please contact us at ethnhut@gmail.com.